Need to return your order?

Q: Will I be charged a fee for my return?

We do not charge a fee for normal returns—you'll receive a full refund minus the original postage cost. However, fees apply in two cases: Multiple Size Orders : A 5% restocking fee is charged if you order multiple sizes of the same item. This practice is highly detrimental to our business, as it temporarily removes items from availability for other customers, leads to higher transaction fees (especially for high-value orders), and can result in lost sales opportunities. We strongly encourage contacting customer service for precise measurements before ordering to avoid this. Returned Exchanges : While exchanges are processed for free, if you return the exchanged item, we will deduct postage costs for both the original and exchanged orders from your refund.

You can return items in their original condition within 14 days for a refund, exchange, or a gift voucher.

Please follow our easy step by step instructions below:

Extended Christmas Returns Policy 🎄

To make your holiday shopping even easier, we’re offering an extended returns policy for purchases made between 1st November and 7th January.

Items returned within our standard 14-day period will receive a full refund.
Items returned beyond the 14-day window (up to 7th January) are eligible for a credit note or exchange only.

Please note that for purchases made on or after 25th December 2024, our standard refund policy will apply. All items must be returned in their original, unworn condition with tags and packaging intact.

Enjoy stress-free shopping this holiday season!

STEP 1: READ BELOW TO SEE IF YOU ARE ELIGIBLE TO RETURN YOUR ORDER

How long do I have to return my order?

You have 14 days from the date you receive the parcel to return it. Any orders sent back after this period will be rejected and returned to you. We can see how long the order has been with you from the tracking, so please ensure returns are made within the allowed timeframe.

What returns do you not accept?

Any items smelling of smoke/body odour
Due to hygiene reasons swimwear & underwear can not be returned
Items that have had the swing tags, labels removed
Items that show signs of wear
Items that come back with pet hairs on
items that have been worn or damaged in the wash are not our liability

How long will it take to receive my refund?

Refunds are processed within 1/4 working days from when we receive the item(s).

How do I request an exchange?

If you are exchanging for a different size, simply indicate the desired size on the invoice/returns form, and we will handle the rest. For exchanges involving a different product, please email us at info@boinclo.co.uk, and our returns team will assist with the process. If the new item costs less, we will refund the difference. If it costs more, we will send an invoice via email that you can easily pay through our checkout with a click of a button.

When will I know when you have received my return?

If your item is marked as signed for, it means we have received it. Returns are typically processed within 1 to 4 working days after that.

Will I be charged a fee for my return?

We do not charge a fee for normal returns—you'll receive a full refund minus the original postage cost. However, fees apply in two cases:

Multiple Size Orders: A 5% restocking fee is charged if you order multiple sizes of the same item. This practice is highly detrimental to our business, as it temporarily removes items from availability for other customers, leads to higher transaction fees (especially for high-value orders), and can result in lost sales opportunities. We strongly encourage contacting customer service for precise measurements before ordering to avoid this.
Returned Exchanges: While exchanges are processed for free, if you return the exchanged item, we will deduct postage costs for both the original and exchanged orders from your refund.

STEP 2: PREPARE YOUR RETURN

Visit the Royal Mail returns portal by clicking the button below to generate a returns label.

GET A FREE RETURNS LABEL

Please note: While we provide a free tracked 48 returns label, the item remains your responsibility until it reaches us. In the unlikely event the item is lost in transit, compensation is limited to £100 by Royal Mail. If you would like additional coverage, we recommend sending your return via a special delivery service for extra insurance.

Securely package your items using the original packaging, or choose another suitable mailing bag, and be sure to include your returns form or invoice inside the parcel.

STEP 3: SELECT YOUR RETURNS METHOD (SKIP THIS STEP IF ALREADY COMPLETED IN STEP 2)

Option 1: Collect from Me (No Printer Required)
Book a collection from your doorstep, office, or safe place. A Royal Mail representative can also bring the label to you if you don’t have access to a printer. Simply select ‘Book a collection’ on the Royal Mail Returns Portal.

Option 2: Drop Off Your Item
Print your returns label and drop off your parcel at a Parcel Postbox, Delivery Office, or Parcelshop. You can download the returns label from the portal or use the email sent to you containing the label. Ensure the label is attached to your parcel before dropping it off.

FIND ROYAL MAIL SERVICES NEAR ME

STEP 4: KEEP PROOF OF YOUR RETURN

Ensure you retain the proof of postage and your tracking number until your return has been processed.

Return Address:
BOINCLO LTD,
PO BOX 422,
HERTFORD,
SG13 9NE.

Please note: Returns must be sent using a Royal Mail tracked service to ensure delivery. We will not receive returns sent with other delivery companies